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Coaching Policies & Procedures

  • We make every effort to provide enough time for each service and ask that you arrive on time for your treatment.  ​We do request that first time clients arrive 15 minutes ahead of their scheduled appointment time to fill out appropriate paperwork. Treatment times may care slightly from time indicated on the menu.  Clients arriving 15 minutes past their appointment time will be rescheduled at the discretion of the professional and based on time allotted for the service scheduled 

  • Our policy is to provide the treatment during the time allotted, therefor late arrivals will be given the time remaining and the normal fee will be unchanged.


  • Any cancellations less than 24 hours in advance will be subject to a 50% of total service fee.  Same day cancellations, reschedules, and no call/no show will be charged 100% of the fee for the service booked and the next service will be pre-paid.  For pre-paid packages, a cancellation, n0 call/no show or late arrival that requires a reschedule will be considered a service rendered and one service will be removed from your package.


  • A credit card is necessary to secure any appointment.

  • Gift certificates are non-refundable, but can be used in-store credit at the discretion of the therapist.  Customized packages are available.


  • Please mind your manners. We reserve the right to ensure the comfort of our clients, and therefore reserve the right to refuse service for improper behavior.  In such cases, services will be terminated and charges will remain unchanged.  We ask that cell phone conversations while waiting be taken outside.


  • ​CHILDREN: We absolutely understand that your children are angels.  However, due to insurance laws and regulations and our own policies, children under the age of 12 are not allowed to be present during services in the treatment room.  Children 8 and under cannot be left unattended in the lobby.  Services for persons under 18 years of age require a parent to be present or be present to sign the consent form.

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