WHAT YOU NEED TO KNOW
Frequently Asked Questions
Is it painful?
We will say it isn't an appointment filled with unicorns and glitter, but is water-soluble, skin-friendly and removes the hair in the natural direction of growth. Because of that, it is typically less painful than other hair removal methods. We are still removing hair by the root and pain is relative to the person being sugared, but we think you'll find it to be pretty moderate in the spectrum of pain.
How long should my hair be for my first session?
We request seven (7!) days of hair growth. Thats it. Yes you read it right. We don't need two long weeks before you get sugared! And you can expect longer-lasting results too!
What if I'm prone to ingrown hairs?
Anytime hair is removed, ingrown hair can become an issue. Removing the hair with the natural direction of growth however (one of the many benefits of sugaring) often reduces and eliminates this problem. We'll also spend time covering steps to healthy skin. This is a big deal and part of the reason you'll find that once you go sugar, you'll never go wax!
Can I tan before or after my service?
We insist on NO tanning prior to your service, whether indoor, outdoor or spray tanning. For after your sugaring service, the ONLY acceptable form of tanning in the first 48 hours will be spray tanning - and that comes with conditions. Spray tanning can create clogged pores in areas we've sugared, so your options are to 1) connect with your studio so we can make an informed decision together on your tanning schedule or 2) wait 48 hours before you do any type of tanning,
Do I need to worry about my workout routine & schedule my sugaring session based on that?
We prefer our guests refrain from anything that causes sweating as it can cause irritation and clogged pores, which isn't the result we are looking for. We recommend a 24 hour period prior to doing any activity that might make you sweat.
STUDIO POLICIES & PROCEDURES
We make every effort to provide enough time for each service and ask that you arrive on time for your treatment. We do request that first time clients arrive 15 minutes ahead of their scheduled appointment time to fill out appropriate paperwork. Treatment times may care slightly from time indicated on the menu. Clients arriving 15 minutes past their appointment time will be rescheduled at the discretion of the professional and based on time allotted for the service scheduled
Our policy is to provide the treatment during the time allotted, therefor late arrivals will be given the time remaining and the normal fee will be unchanged.
Same day cancellations, reschedules less than 24 hours in advance, and no call/no shows will be charged $35 to the card on file or it will be added to your next session. For pre-paid packages, a cancellation, no call/no show or late arrival that requires a reschedule will be considered a service rendered and one service will be removed from your package.
A credit card is necessary to secure any appointment. Period.
Gift certificates are non-refundable, but can be used in-store credit at the discretion of the therapist. Customized packages are available.
Please mind your manners. We reserve the right to ensure the comfort of our clients, and therefore reserve the right to refuse service for improper behavior. In such cases, services will be terminated and charges will remain unchanged. We ask that cell phone conversations while waiting be taken outside.
CHILDREN: We absolutely understand that your children are angels. However, due to insurance laws and regulations and our own policies, children under the age of 12 are not allowed to be present during services in the treatment room. Children 8 and under cannot be left unattended in the lobby. Services for persons under 18 years of age require a parent to be present or be present to sign the consent form.